“You want it when???”
Back in the 1970’s, this jewel of a cartoon began appearing in workplaces all over the world. As lead times have decreased since then, many people have looked at this drawing at their work stations and smiled, after customers placed unrealistic delivery dates for them to meet. In my management career with a hotel furniture manufacturer, I’ve felt the stress of demanding customers pushing me to get them their product quickly. In turn, my vendors and our manufacturing team had that pressure transferred from my shoulders to theirs. I’m sure many of them hung up the phone, looked at this image and laughed at me.
Back in those days, my world view was focused between our company’s vendors, workers, and customers from my desk in Holland, Michigan. Sure, I’d think about how my demands affected their personal lives, but the constant pressure on me never allowed me to look much further than that. Retirement to lives as fulltime RVers has expanded Diana’s and my views to help us understand the bigger picture of how our world is speeding up. Two post-retirement jobs in particular have really driven that point home: packing boxes for Amazon and delivering packages for UPS.
When the two of us first walked into Amazon’s fulfillment center in Campbellsville, Kentucky last year, I literally had to fight back tears of joy. To totally understand why that is, you have to go back to my upbringing in the neighborhood that surrounds the Ford Rouge plant in suburban Detroit. I was one of the fortunate few who took the old tour of the facility in which I saw the iron ore being unloaded from a ship at one end of the plant and a finished Mustang being driven off the line at the other end. That was a pivotal day in my life in which I saw what an efficient process could do in getting product to the consumer quicker. I would spend my career striving to streamline everything I did, often keeping Henry Ford’s beloved Rouge complex in the back of my mind. When we toured Amazon during our orientation, everything I dreamed of achieving…and more…was happening before our eyes! Orders that hadn’t even been placed yet when we ate breakfast, were being packaged and sent to waiting trucks before we sat down to eat our lunches. The concept that is Amazon Prime…where an item ordered online will be delivered in two days…had become our daily duty. Clearly, Jeff Bezos & Company had built upon Mr. Ford’s dream and had polished it to such a model of efficiency that even Henry would be awestruck.
Fast forward to this holiday season and my job delivering packages for UPS. I’m seeing how the Amazon Prime culture is affecting the shipping business. Melbourne’s little UPS distribution center…while quiet most of the year…sees not only a huge population increase as the snowbirds arrive in town, but also in the amount of items those people are buying online during the holidays. FedEx and the US Postal Service sees the same thing. Imagine trying to run a business within those parameters. On a system-wide scale, more airplanes and semis are needed this time of year…not to mention the increases needed at the local level. While I haven’t seen it with the other shippers, the seasonal golf carts is how UPS has addressed the onslaught of Christmas deliveries. Evidently, they use them throughout the U.S. in places where snow isn’t an issue. For the price of a golf cart, trailer, safety vest, gasoline, smartphone, temporary driver’s wages and a rental pod, they can cover a residential area of a half square mile or more. Also factor in the hiring, training and supervision of the temporary employees. For trainers/supervisors, they are using senior and retired drivers to fill those positions. For hiring, they are advertising on indeed.com and using county employment agencies to physically handle the amount of people applying for these jobs. All of these resources are tangible and can be relied upon year after year. For a worker like me looking to pick up some extra cash, the job is a good deal. And for a young person wanting a career, its an outstanding opportunity to get a foot in the door.
Change is happening in places other than the shipping industry, because of Amazon. Since Prime was introduced in 2005, retailers have either closed their doors or adapted to the change. Malls stand empty across the country, as do many big box stores. Walmart has accepted the challenge online by offering free two day shipping without the subscription fee that Amazon charges for Prime. Target, Kohls and many other brick-and-mortar retailers are also stepping up their online presence. They have to in order to survive. Groceries will no doubt be next, with Amazon’s purchase of Whole Foods. What comes next is anybody’s guess; it could be a pharmacy retailer, a home improvement chain or any number of things.
I have faith that solutions will be found for companies like UPS to adapt to life at the speed of Prime. Being able to observe them pull it off fascinates me to no end. I look forward to see the next big innovation and the changes it will bring to our world.
What ways have you seen that Amazon Prime has changed your world?
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